Refund & Cancellation Policy
Last updated: November 13, 2026
This policy applies to photo sessions, editing services and digital products purchased from German Canon Photography (Creativa Solutions LLC) at www.germancanon.com.
Rescheduling a session
You can reschedule your session once at no cost if you let us know at least 48 hours before the session. Later changes depend on availability.
Cancelling a session
- 7 days or more before the session: full refund.
- Less than 7 days before the session: 50% refund, or you can move the session to a new date instead.
- No-show or cancellation on the day of the session: no refund.
Weather and emergencies
If bad weather or an emergency on our side prevents the session, we will reschedule it at no cost. If we cannot find a new date that works for you, you will receive a full refund.
Photo delivery
Edited photos are delivered within 5 business days after the session, together with a download link to all the photos taken. Because sessions are a service already provided, there are no refunds after the session takes place. If you are not happy with an edit, contact us and we will review it with you.
Editing services
You can cancel an editing order for a full refund before we start working on your photos. Once editing has started, the order cannot be refunded.
Digital products and downloads
Digital files, such as fine art photos sold for download, cannot be refunded once they are downloaded. If a file is damaged or does not download correctly, contact us and we will send you a working copy.
How refunds are paid
Approved refunds are made to the original payment method. Depending on your bank, the money may take 5 to 10 business days to appear in your account.
Contact us
To reschedule, cancel or ask about a refund, contact us:
Email: canongermanfoto@gmail.com
Phone and WhatsApp: +1 (305) 440-6031